Frequently Asked Questions

ORDERING

Is there a minimum order?

  1. No, there is no minimum order. You can consider our Best Starter Bundles if you have not tried our meals before or if you prefer to contact us, we would be happy to provide recommendations.

 

DELIVERY

When do you deliver?

  1. Monday to Friday afternoon between 1 pm to 5 pm.
  2. Monday to Friday evening between 3 pm to 7 pm.
  3. All preferred delivery schedule is subject to availability.

 

What is the delivery charge?

  1. Standard delivery is $15 (for orders above $55).
  2. Flexi delivery is $20 (for orders below $55).
  3. Urgent delivery is $25 (for same or next business day delivery).
  4. Free delivery on orders over $200 (automatically waived when checking out).

 

Are there areas that which delivery service is not provided?

  1. We deliver to most areas in Singapore except Ubin Island, military areas, Jurong Island.

 

How are my meals packed for delivery?

  1. The meals will be placed inside our bag and transported by 3rd party delivery vendor mostly in insulated bag with limited temperature-control.

 

Will you call me if I am absent during delivery?

  1. Yes, we may call you, send you an SMS/ WhatsApp. However your meals will still be left at your door.

 

What should I do if I am unavailable during my scheduled delivery?

  1. You can leave a sizeable cooler bag with ice packs at your door, giving clear instructions for the delivery man help to place and zip up your meals inside the bag. Items may be kept frozen for up to 3 hours (subject to quality of bag/ ice packs).

 

PICKUP

Can I pick up my orders instead of having them delivered?

  1. You may pick up your items from our store at 308 Telok Kurau Road, #01-18, Vibes @ East Coast with a pre-selected pickup date between Monday to Friday, within our pickup time of either 1pm or 2pm. All preferred pickup schedule is subject to availability.

 

Can I pick it up at shopping malls or MRT stations?

  1. No picking up of meals in undefined places such as shopping malls, MRT stations, and airports.

 

How are my meals packed for pickup?

  1. It will be placed inside a plastic bag. You may like to bring your cooler bag or icebox along with you if you need to longer (over 30min) travelling time. It is best to keep the meals in a freezer within 1 hour from the time of pickup.

 

FULFILMENT

When is the earliest I can receive my meals after ordering?

  1. You can receive your meals 2 working days from the date of order. Customized family/wellness meals will require 5 working days. An SMS / email will be sent for your convenience.

 

PAYMENT

What are the modes of payment?

  1. We accept most credit cards, PayNow, and bank transfers.

 

STORAGE

Where do we keep the meals?

  1. Our frozen meals can be stored for up to 8 weeks in the freezer (-12°C).
  2. If stored in the fridge (4°C), it is best to consume within 48 hours.

 

PREPARATION

How do we heat the meals?

  1. Our meals can be easily prepared by steaming (recommended) or microwaving. Simply pop out the meal to a suitable heating bowl and steam it for 20-25 minutes or microwave it for 3-5 minutes. Stir the food; taste it to check the temperature (leave to cool or reheat if needed) then serve! [electronic steamer and microwave settings may vary]
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